High outside temperatures
The quality of our chocolate is influenced by the outside temperature. That is why we always take good care of protecting our shipments e.g. by using isolating materials. On extra warm days we also use heat resistant packaging and/or cooling packs. There may be days however that it is simply too warm to ship our chocolate. If this is the case, we will notify you immediately of the delayed shipment. If the delayed delivery date would not suit you then you are always free to cancel your purchase without any cost and with full reimbursement of your payment.
Regardless the outside temperature, you obviously are always welcome in our shops to collect your orders.
Delivery Methods Netherlands
When you, or the recipient of your order, live in the Netherlands, then we have the following delivery options for you:
You can off course always collect the order in our shop. We kindly welcome you in one of our two stores. Pick up is obviously without any additional cost and you can indicate at what time you would like your order to be available for pick up. The opening hours of our shops are:
– Staalstraat 9.00 till 18.00 (Monday and Sunday the shop opens at 11.00)
– Singel 11.00 till 18.00
For same day delivery in Amsterdam we use a bicycle courier. In case the addressee is not at home, the shipment will be delivered at the neighbours’ home.
Delivery outside the Netherlands
We deliver to all European countries. An exception is Greece. How much we also would like to deliver in this beautiful country we have experienced that delivery times cannot be controlled as tightly as necessary. As our products do have a limited shelf life, we need to carefully plan your shipment. When you live in one of the countries not covered by our normal delivery options, please contact us at firstname.lastname@example.org. We are dedicated to see if we can accommodate a request for shipment abroad in a more tailored fashion. We will then do our utmost best to serve you with a good solution to get your chocolates at your place.
When do we ship?
Every order placed on weekdays before 12.00 hrs will be shipped the same day. Orders placed after 12.00 hrs will certainly be shipped the next day (except for Sundays) or still the same day if possible.
As our chocolates have a shelf life of 10 days, we want to ensure prompt delivery upon shipment. That’s why we only ship from Monday till Saturday. Orders made on Sunday are always shipped on Monday and will arrive (within the Netherlands) on Tuesday at the delivery address.
What happens after you have ordered?
When you have placed your order and we have received your payment, then we will process this along the lines as indicated by yourself. You will receive a confirmation of your order by email. Once the order is shipped then you will receive a track & trace code so you can follow progress. And we of course also monitor the delivery of your order.
You will receive an email once your order has been shipped. You can follow your package using the track & trace number which you will receive by email.
Calculating cost of shipment
The cost delivery in the Netherlands are at a fixed cost. For delivery in Europe, there is a rate per country. When placing your order, you will receive directly the quote for the cost of delivery upon registration of the delivery address.
We monitor our online stock continuously. Nevertheless, it may turn out that the product you have ordered turns out not to be in stock anymore. In that case we will try to offer you an alternative. If that does not suit you, then will cancel your order and refund your money.
In case your single order exceeds the amount 100 euro and you use the standard PostNL delivery method for a location in the Netherlands, then we pay the cost of delivery.
Around prime season like during Christmas and Easter time, shipment may take a bit longer. Naturally, we try to limit delays as much as possible.