High outside temperatures
The quality of our chocolate is influenced by the outside temperature. That is why we always take good care of protecting our shipments e.g. by using isolating materials. On extra warm days we also use heat resistant packaging and/or cooling packs. There may be days however that it is simply too warm to ship our chocolate. If this is the case, we will notify you immediately of the delayed shipment. If the delayed delivery date would not suit you then you are always free to cancel your purchase without any cost and with full reimbursement of your payment.
Regardless the outside temperature, you obviously are always welcome in our shops to collect your orders.
Delivery Methods Netherlands
All delivers in the Netherlands are done by PostNL. At the moment we hand over your order to PostNL you will receive a track and trace code by email. In case you have a same day delivery request, then please contact us via email@example.com such that we can see how we can accommodate your request.
Delivery outside the Netherlands
We deliver to all European countries. An exception is Greece. How much we also would like to deliver in this beautiful country we have experienced that delivery times cannot be controlled as tightly as necessary. As our products do have a limited shelf life, we need to carefully plan your shipment. When you live in one of the countries not covered by our normal delivery options, please contact us at firstname.lastname@example.org. We are dedicated to see if we can accommodate a request for shipment abroad in a more tailored fashion. We will then do our utmost best to serve you with a good solution to get your chocolates at your place.
Delivery Outside of Europe
Due to the nature of our artisan chocolates, shipping prices can vary significantly based on the products being shipped, environmental conditions and the specific region in which it’s being shipped to. As a result, we are still working on creating standard shipping prices for each region outside of Europe, so we can offer every visitor the most customer-friendly shipping options for their specific order.
If you’re interested in having an order shipped outside of Europe, please contact us at email@example.com with your specific order details and delivery information. Our dedicated customer service team will respond as quickly as possible, and are happy to help find the best and most convenient shipping option for you.
Are you interested in having Puccini Bomboni shipped to North America? Unfortunately, we don’t have the capabilities at this moment to ship to North America, but we are working on implementing a customer friendly shipping program as quickly as possible. If you would like to ask additional questions, want to stay updated on our North American shipping progress, or want to make inquires for a future order, please send an email to the address mentioned above. We always love to see emails from our American fans! Sadly, we can’t make any promises, but we will do our best to serve each individual request.
For one off orders exceeding the value of 750 Euro please contact us through firstname.lastname@example.org or call us at the shop at +31 20 6265474. We will then agree with you how your request will be fulfilled and how it will be delivered at your premises (often with no further cost attached).
When do we ship?
Every order placed on weekdays before 12.00 hrs will be shipped the same day. Orders placed after 12.00 hrs will certainly be shipped the next day (except for Saturday and Sundays) or still the same day if possible.
As our chocolates have a shelf life of 10 days, we want to ensure prompt delivery upon shipment. That’s why we only ship from Monday till Friday. Orders made on Saturday and Sunday are always shipped on Monday and will arrive (within the Netherlands) on Tuesday at the delivery address.
If you are in urgent need of delivery or log your order slightly after 12.00, we may be able to make a special exception for you. If that is the case, please attach a special order note during checkout, or send us an email detailing your situation and specific request, and we will get back to you as soon as possible.
What happens after you have ordered?
When you have placed your order and we have received your payment, then we will process this along the lines as indicated by yourself. You will receive a confirmation of your order by email. Once the order is shipped then you will receive a track & trace code so you can follow progress. And we of course also monitor the delivery of your order.
You will receive an email once your order has been shipped. You can follow your package using the track & trace number which you will receive by email.
Calculating cost of shipment
The cost delivery in the Netherlands are at a fixed cost. For delivery in Europe, there is a rate per country. When placing your order, you will receive directly the quote for the cost of delivery upon registration of the delivery address.
We monitor our online stock continuously. Nevertheless, it may turn out that the product you have ordered turns out not to be in stock anymore. In that case we will try to offer you an alternative. If that does not suit you, then will cancel your order and refund your money.
In case your single order exceeds the amount 100 euro and you use the standard PostNL delivery method for a location in the Netherlands, then we pay the cost of delivery.
Around prime season like during Christmas and Easter time, shipment may take a bit longer. Naturally, we try to limit delays as much as possible.