Frequently Asked Questions
Why is the shelf life only 10 days guaranteed after shipment?
We do not use preservatives and include fresh cream in our products. As a result, we can only guarantee a shelf life up to 10 days from the day of shipment.
I would like to have a differente selection of bonbons in the box, is that possible?
Unfortunately that is not possible. The selections as displayed in the Online-store are what we are able to deliver at this moment. In case you want to make a selection from the complete collection or want to compose your own box of chocolate, then we happily welcome you one of our two stores in Amsterdam.
Do you deliver to all countries?
We deliver to all EU countries, Switzerland and Norway. In case you live elsewhere and are longing for our chocolates ….. please then contact us through firstname.lastname@example.org and we will see if we can find a solution for you.
I am living outside the EU and would like to order for someone within the EU. Is that possible?
This is absolutely possible. At checkout you can opt for a different delivery address. In case you want to attach a personal message, then this is possible during the ordering process. Of course you can also contact us always at email@example.com.
Where do I find information about the shelf life and allergies?
In the product description on the website you will find allergy information. With the bonbons you will find a small booklet with information about allergies. In case of doubt or when you have any questions, then please feel free to contact us via e-mail at firstname.lastname@example.org.
What kind of chocolate do you use?
We participate in and support the Cocoa Origins program. Our dark chocolate is 54% – 57%, the extra dark chocolate 70% and the milk chocolate is 33%. Our white chocolate does not consist of any chocolate mass.
Where can I find your stores?
That is either at the Staalstraat 17 or at Singel 184, both in Amsterdam
What are the opening hours of the shops?
The shop at the Staalstraat 17 is open 9.00 to 18.00 with the exception of Sunday when we open at 12.00 and Monday when we open at 11.00.
The shop at the Singel 184 open every day at 11.00 and closes at 18.00 with the exception of Sunday when we open at 12.00.