Frequently Asked Questions
Why is the shelf life only 10 days guaranteed after shipment?
We do not use preservatives and include fresh cream in our products. As a result, we can only guarantee a shelf life up to 10 days from the day of shipment.
I would like to have a different selection of bonbons in the box, is that possible?
Unfortunately that is not possible. The selections as displayed in the Online-store are what we are able to deliver at this moment. In case you want to make a selection from the complete collection or want to compose your own box of chocolate, then we happily welcome you one of our two stores in Amsterdam.
Do you deliver to all countries?
We deliver to all EU countries, the United Kingdom, Switzerland and Norway. In case you live elsewhere and are longing for our chocolates … then please contact us through email@example.com and we will see if we can find a solution for you.
Are you interested in having Puccini Bomboni delivered to North America? Unfortunately, we do not currently send shipments to North America due to the inconsistent delivery times in combination with the perishable nature of Puccini Bomboni’s fresh chocolates. If you would like to ask additional questions, reserve an order for the future or just want to get in touch, feel free to contact us at the aforementioned email address. We will do our best to meet any special requests and respond in a timely manner.
I am living outside the EU and would like to order for someone within the EU. Is that possible?
This is absolutely possible. At checkout you can opt for a different delivery address. In case you want to attach a personal message, then this is possible during the ordering process. Of course you can also contact us always at firstname.lastname@example.org.
Where do I find information about the shelf life and allergies?
In the product description on the website you will find allergy information. With the bonbons you will find a small booklet with information about allergies. In case of doubt or when you have any questions, then please feel free to contact us via e-mail at email@example.com.
What kind of chocolate do you use?
We participate in and support the Cocoa Origins program. Our dark chocolate is 54% – 57%, the extra dark chocolate 70% and the milk chocolate is 33%. Our white chocolate does not consist of any chocolate mass
Where can I find your stores?
That is either at the Staalstraat 17 or at Singel 184, both in Amsterdam
What are the opening hours of the shops?
The shops at the Staalstraat 17 & Singel 184 are both open 9.00 to 19.00 from Thursday to (and including) Saturday. On Monday and Sunday, the shops are operating from 11:00 to 19:00.
Are there special conditions for large orders?
How do you ship chocolates with high temperatures?
Chocolate is heavily sought after even in the Summer when the temperature is at it’s highest. Regardless of the weather, Puccini Bomboni considers the condition of your order to be of special importance. We wrap your chocolates in a special isothermal packaging, which is specially designed to keep the package at a constant 20°C for the duration of its transport, or for over 36 hours. This effectively protects your delicate chocolates from receiving damage from impacts, as well as, overheating.
This enables us to ship throughout Europe and other regions throughout the world, even in Summer. Thus, quality and taste are always guaranteed.
What is the cost of the Isothermal packaging service?
The additional packaging is entirely free. We observe the weather conditions prior to every delivery, and automatically add the appropriate packaging to the order if necessary.
What is the best method for storing chocolate in hot weather?
When the temperature begins to climb above 25°C, your chocolates are at risk of melting or becoming damaged by the heat. In these situations we recommend that you keep your chocolates away from the sun and stored at a low and dark spot in your house, for instance, in the basement or a low cupboard.
However, when the temperatures reach heights of 30°C and above, more drastic measures must be taken to protect your chocolates. We recommend that you seal the chocolate box tightly and place it in the fridge. Once placed in the fridge, it is essential that the chocolates are taken out of the fridge and left to rest. with the lid tightly sealed, for at least 2 hours before enjoying them. This process is critical as the chocolates can discolor due to condensation if the package is not properly sealed.
If you would like to ask a question or request additional information, please don’t hesitate to contact us at firstname.lastname@example.org